Magic Mushrooms Shop Amsterdam

Returns and Refund Policy

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If you are not entirely satisfied with your purchase, we're here to help.


You have 14 calendar days after delivery to let us know you wish to return an item.

Not all items can be returned, please read further to see which items are not eligible.

Always contact our customer support team prior to sending back one or more items. Items that are shipped back to us without contact at forehand will not be refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a copy of the invoice or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment, unless preferred otherwise. 

You will receive the credit within 14 days.


You will be responsible for paying for your own shipping costs for returning your item. In case a complete order will be returned, the original shipping costs for us shipping the order to you will be refunded.

Items Not Eligible

Some of our products need to be stored in a controlled environment and can only stay out of that controlled environment for a limited time before they are used for their purpose. These items cannot be returned and refunded. This applies to the following items:

  • Standard and XL grow kits
  • SupaGro grow kits
  • Truffles
  • Spore Vials and Spore Syringes
  • Cacti


Sale Items

Items that have been ordered while on sale will not be refunded. Please note that package deals are not sale items and may be refunded when eligible.

How To Return Your Item

Please contact our customer support team for more details.