Thank you for shopping at Magic-Mushrooms-Shop.com.
All our products are produced and selected with the utmost care. We are here to help, if you are not satisfied and wish to request a refund or a replacement. This page contains the conditions of our return, refund and replacement policy.
After you have received your order, you have 14 calendar days to let us know if you wish to return one or more item(s). But please be aware: not all items can be returned. Please continue reading to find out which items are not eligible.
Before sending back any items, always contact our customer support team. Items that are shipped back to us without approval from one of our customer support members will not be refunded or replaced.
You will be responsible for covering the expenses for returning your item(s).
In case a complete order will be returned, the original shipping costs will be refunded after inspection in our warehouse.
To be eligible for a return, your item(s) must be unused and in the same condition as when you received it. Your item(s) must be in the original packaging.
Also read: Refund
Some of our products need to be stored in a specific controlled environment and can only be out of those controlled environments for a limited time before they are used for their purpose. These items cannot be returned and refunded. This applies to the following items:
As soon as we receive your item(s), it will be inspected in our warehouse. When your return is approved, we will initiate a refund to your original method of payment, unless discussed otherwise with our support team.
The refund will be credited to your account within 14 days.
Items that have been ordered whilst on sale will not be refunded. Please note that package deals are not sale items and may be refunded when eligible.
Items that are not eligible for refunds or returns might be eligible for replacements.
Typically there are four situations in which you may request a replacement. These situations are:
We always take great care in packing your ordered products. In the unlikely event that a product arrives damaged, please email our customer support team. Please send proof of the damage in the form of a clear photo.
In order to receive a refund or replacement, you will need to notify us within 14 days, after receiving your order.
If you suspect that your product is defective, you may contact us with a photo and description showing the defect.
A product is not covered by the warranty:
In case of a contamination or a grow kit with no growth, please contact our customer support team. But keep in mind that a grow kit is not eligible for replacement;